Terms and Conditions
Our products are priced for material, labor, overhead, and profitability. We do not bury shipping expense in our product prices. Due to changing raw material costs, prices are subject to change without notice.
Payment Methods and Terms
Online checkouts accept all major credit cards through Stripe. A printable order form is also available. For mail-in or phone orders we accept cash, money order, checks drawn from a US bank in US currency, Visa, MasterCard, and Discover. Please make checks payable to “Beeline.”Printable Order Form
For mail-in and phone orders up to $500, we expect full payment. Over $500 we require 50% down payment before shipping, with balance due within 30 days of invoice date. After 30 days from invoice date, the bill will be subject to a finance charge of 1.5% per month.
A fee of $25 will be charged for returned checks.
If an overpayment was made, we can either refund you or credit your account.
State Sales Tax
We are required to collect sales tax in Colorado, Michigan, Pennsylvania and Washington. If you are exempt from sales tax, we are required to file a signed tax exemption certificate. Please call or email us for that form.
Turn Around Time
Orders will be processed as quickly as possible. We will try our best to fulfill online orders within 2 business days and will notify you of any delays. Orders received after 12 noon will not be processed until the following business day. Skid-sized orders over 200 pounds may require two weeks or more, especially at peak season, which is generally January through June. Order early to ensure timely delivery.
If your order contains out-of-stock items, we will contact you by phone or email with several options. We can ship your order without the backordered item and send the backordered item(s) separately, with additional shipping and handling charges. We can hold your order until the backordered product is available. Or you may choose to cancel that part of your order. We also have the option of filling your order in part or entirely from one of our other branches.
Limitations / Liabilities
We will be liable only for the purchase price which customers have paid for an item. We do not offer warranties, either expressed or implied, for products which we do not manufacture. Customer purchases glassware and wax foundation at own risk. We cannot offer refunds on or exchange or the following; Beeswax Foundation,Medication,Containers,Glassware or Bee Food. See shipping policy for further information for damaged and returned items.
We reserve the right to correct or adjust any price or product due to photographical or typographical errors.
Pick Up Orders
Orders can be picked up at the nearest branch, by appointment.
We ship online orders to all 50 states of the USA from the appropriate branch. Canadian customers may place orders by phone or email.
For online orders under 200 pounds, shipping and handling will be calculated and charged at checkout based on weight and zone from our nearest branch.
Pallet-sized loads will be shipped through an LTL broker, at the best prices. Miscellaneous shipping charges may occur for the following reasons
- LTL Lift Gate—$100
- Rural Area Fee $2.75
- Extended Residential $3.50
- Address Correction $14.00
- Fuel surcharge subject to changes without notice
Returned Merchandise / Damaged Items / Shipping Errors
We must approve any items you wish to return. Please call the branch from which your order was shipped for verification. Product must be in good condition. Products must be returned to original branch and must include the invoice number. Return shipping must be arranged through FedEx and the cost will be the customer’s expense, unless the items shipped was our error. No returns or exchanges may be made on Beeswax Foundation, Medication, Containers, Glassware or Bee Food.
All products shipping from our facilities are shipped F.O.B. and become the customer’s responsibility.
With the best of efforts in our stock-picking, we can still miss parts. Please check all orders immediately. If something is missing, contact us within 10 days from invoice date or we cannot be responsible for errors or discrepancies.
Terms last updated 7/18/2018